The Practice Manager is responsible for the smooth and efficient running of the practice, supporting the delivery of high-quality patient care. They lead the non-clinical team, which includes reception and administration staff, a data clerk and a medical summariser. They oversee key areas of the practice such as staffing, finance, premises and day-to-day systems, as well as longer-term planning and service development. They also work closely with local NHS organisations, including Integrated Care Boards (ICBs) and Primary Care Networks (PCNs), to support the continued improvement of services.
The Reception Manager oversees the day-to-day running of the reception team, supporting staff and ensuring the reception and telephone services run smoothly and efficiently. They provide training and guidance to the team, manage workloads, monitor the service and help resolve any issues that may arise. They also work closely with the wider practice team to ensure patients receive a friendly, professional and efficient service. |