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Appointments

Appointments can be made by either online via the link above, by telephoning 01484 503515 between 08:00 – 18:00 weekdays or calling at the Surgery. To book urgent appointments our phone lines open at 08:00. To book non-urgent appointments please telephone between 11:30 and 16:00.

Please tell the receptionist if the appointment is for more than one person, or if you feel you may need more than the usual 10 minute appointment

Our reception staff have been asked by the partners to ask what your appointment is regarding, this is so that we can triage appropriately. Making sure you get the care you need, when you need it and that it is delivered by the appropriate health care clinician. Please note that this may not always be a Doctor, and in some cases may be an Advanced Clinical Practitioner Nurse or Health Care Assistant. 

The Appointment System - How it works

There will be a Clinician “on call” each day, dealing with urgent problems for that day. If you are unsure whether or not your problem is urgent you will always be able to speak to the Clinician on call that day. We also keep a number of appointments in reserve every day to deal with urgent matters that can not wait until the next routine appointment.

Due to the nature of the urgent clinic, we will attempt to accommodate, but unfortunately we cannot guarantee compliance with any requests. Inclusive of, but not limited to:

Being seen by a named Doctor
Gender of the Doctor you may see
The order in which you are seen

There are always routine and urgent appointments available, but not necessarily with the Doctor of your choice. We have developed this system to deal with the problems and priorities that we see, but we are always willing to accept feedback and comments and view them in a positive light.

Telephone Appointments

The Doctors can be consulted for advice on the telephone. Please ask for a telephone appointment when you ring the surgery. You will be given an appointment time and the doctor will ring you back at approximately that time.

Online Appointments

You can register to book online appointments simply by clicking on the hyperlink at the top of the page or on the Home Page. All routine appointments with a GP are available online and daily emergency appointments.  You can also register for online ordering of your repeat prescriptions. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you fail to attend for three appointments you may be removed from this practice list and will have to find an alternative doctor. 

Care Navigation

The practice are currently working on including care navigation. This is a process where our receptionists can direct you to the best point of health care quicker, rather than having to come through the GP first. For example, if what you are describing matches the need for A Dentist, Optician or a Pharmacist, they will be able to direct you there.

Skype Consultations

Dr Ollerton and Dr James are available for SKYPE consultations for patients who wish to utilise this service.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

 

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit. The on-call doctor may call you to ask for more information prior to the home visit.

 

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

 

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Self Certificates

Click on the link to download an SC2 form.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury, and providing your employer with ways in which they can modify your routine / workload / workplace to aid your return.

Please note that you do NOT need a fit note to return back to work. If your employer is requesting one, please discuss with reception before booking your appointment.

For more information see the DirectGov website (where this information was sourced)

  

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