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Practice Charter

How Can We Help You?

  • All of our patients have a named GP who is responsible for their overall care at the Practice.  If you wish to know who this is please contact the Practice.  If you have a particular preference as to which GP that is, we will make reasonable efforts to accommodate your request.
  • You will be received by staff, who will be courteous and efficient. They will be trained for the position they hold with the Practice.
  • The telephone will be answered promptly, your request dealt with as swiftly as possible, and your call diverted as necessary.
  • Waiting times will be kept to a minimum, and if there is an unforeseen delay you will be kept informed
  • The waiting area will be kept warm, clean and tidy.
  • Electronic repeat prescriptions will be available within 48 hours – usually sooner.  Paper repeat prescriptions will be available within 48hours.  We encourage all our patients to use the electronic prescription service.
  • Complaints should be addressed to the Practice Manager, and will be directed and investigated as necessary and appropriate action taken to rectify the situation.The complainant will receive a prompt written reply.
  • Confidentiality will be respected at all times
  • Professional health care workers within the Practice will have access to patients’ records at an appropriate time.

How You Can Help Us

  • If more than one patient needs to be seen, please book one appointment per patient.
  • Unwanted appointments should be cancelled as soon as possible so that the appointment space can be allocated to someone else that day.
  • Please arrive on time for your appointment.
  • Home visits are only to be requested when the patient is unable to attend the surgery and requests are to be made before 10.30am.
  • Requests for late visits/night visits are only for urgent cases, not for routine problems.
  • Children are to be kept under control.

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